Privacy & Cookie policy

Who is Responsible for Your Personal Data

In this Privacy Notice, “Masters”, “We”, “Us” and “Our” refers to the Masters group companies.

We determine the purposes and manner in which your personal data is collected, used and/or disclosed and managed in line with Masters’ privacy standards.

Masters takes the privacy and security of your personal data very seriously. This Privacy Notice outlines what personal data We may collect about you and how we may use it.

We may change this Privacy Notice from time to time. We will notify you of any changes where we are required to do so.

What Information Do We Collect and How Do We Use It?

If you need to register to use this website, or complete an online form, or send us an email (e.g. to obtain email updates or ask us to send you further information and/or to send you invitations to participate in scientific meetings, promotional events, cooperation opportunities and surveys), then we may collect and use personal data about you such as:

  • Name
  • Email address
  • Country of residence
  • Address
  • Telephone number
  • Occupation (for example, if you are a Healthcare Professional)
  • IP address

Such information will be provided by you and is used by us in our legitimate interests to administer the website, register you for any services and respond to any queries or requests for information you may have.

Occasionally, we may obtain sensitive personal data about you, for example, if you voluntarily provide information about your physical or mental health, as part of a request for information. In this case, we use such information only to respond to your inquiry and if applicable to provide you additional guidance (e.g. to inform you of your right to submit an adverse event report). By providing us with your sensitive personal data, you consent to us processing this data for the purposes set out in this Privacy Notice or any collection notice provided to you.

In the event you use this website, or complete an online form, or send us an email to report an adverse event you have experienced, please review the privacy notice to get further information on how We process your personal data in relation to and adverse events.


We may also collect information about how you use the website using cookies (and other similar technologies), as part of improving the content and functionality of the website. More information can be found in our cookies policy.

Aggregate Information

We use aggregate information, which identifies individuals, to monitor customer traffic patterns to the website, particular pages, particular products as well as site usage, in order to help us improve the design and layout of the content.

Who Will Have Access To Your Personal Data?

Your personal data may be transferred to other Masters group companies. We may also share your personal data with certain third parties such as: IT providers for the purposes of system development and technical support; auditors and consultants to verify our compliance with external and internal requirements; statutory bodies, law enforcement agencies and litigants, as per a legal reporting requirement or claim.

How do We Store Your Data

Masters will store your personal data for a number of years in accordance with local laws and the company’s Retention Policy.

International Transfer 

Masters entities and third parties may be based anywhere in the world, which could include countries that may not offer the same legal protections for personal data as your country of residence. Irrespective of which country your personal data is transferred, We would only share your personal data under a strict ‘need to know’ basis and under appropriate contractual restrictions).

How We Protect Your Information

We have in place appropriate privacy and security policies which are intended to ensure, as far as reasonably possible, the security and integrity of all Our information, including your personal data.

What are Your Rights

You may contact Masters at at any time to request access to the personal data we hold about you, to correct any mistakes or to request deletion of the same or withdraw your consent to certain types of processing of your personal data. If such a request places Masters or its affiliates in breach of its obligations under applicable laws, regulations or codes of practice, then Masters may not be able to comply with your request but you may still be able to request that we block the use of your personal information for further processing. You may also have a right to data portability to another data controller under certain circumstances.

Masters has assigned a data protection officer responsible for overseeing Masters’ compliance with EU data protection law, which you may contact at; or c/o the Head of Financial Planning & Analysis, Masters Pharmaceuticals Limited, Unit 380 Centennial Avenue, Centennial Park, Elstree, WD6 3TJ in case of any questions or concerns regarding the processing of your personal data. If Masters’ processing of your personal data is covered by EU law, you may also lodge a complaint with the corresponding data protection supervisory authority in your country of residence.

You can find the relevant supervisory authority name and contact details under

Opting Out of Further Communications From Us

If you have elected to receive information about Our services, or those of other Masters companies and wish to opt-out of receiving such information, then you can do so by sending an email  to You should clearly state on all communications: your name, username (if any), registration details (if any) and the name of this website.

Last updated October 2018